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  • How can I become a member?

    You can immediately become a registered member and start shopping by calling customer service or clicking on the "LOGIN" link in the top right corner of our main page and filling in the membership form.

  • Why should I become a member?

    If you are a member of ekrumoda.com.tr;

    • You can easily be informed of the status of your orders.
    • You can add items to favourites.
    • After updating in our stocks, you will be informed about your favourite product by
    • Can I order without singing up?

      You can shop as a member from our online shopping site, which you can visit without a member, or you can shop with "Guest Login" without a member.

      For shopping through Guest Login:

      After you add to cart the product that yo

    • I forgot my password, what should I do?

      If you have forgotten your password, click on the link "Forgot your password?" in the login section and write your e-mail address that you used when you became a member on the opening checkbox. An email will be sent to your e-mail address so

    • How do I track the status of my order?

      Your order will pass preparation phase within 24 hours and will be sent by cargo. You can track your order with the cargo tracking number to be given to you. Incase you cannot get the tracking number of your order, please contact with us. We will give

    • How many days will it take to receive my order?

      Your order will be delivered to cargo within 1 to 3 (usually 1) business days. Your order will be delivered within 3 to 7 business days after delivery is received by the cargo.

    • Which payment options can I use for shopping?

      You can pay your orders by cash on delivery and credit card method.

    • Which shipping company do you work with?

      Your orders that you create from our internet store are delivered to you with the guarantee of AFS Transport, UPS,  Aramex, PTS and DHL.

    • Do you ship abroad?

      Yes we do. Also, you will not pay any extra fees. Because we send the package of your order with DDP (Delivered Duty Paid) method.

    • How can i cancel my order?

      You can contact with our customer services. They will help you for cancellation and refund.

    • How can i change my order?

      There is no right to change for abroad.

    • What are the products that are not accepted for return?

      There is no returns for abroad.

    • Can I order with Cash on Delivery?

      There is just "Cash On Delivery" payment method for MENA region. (Bahreyn, Jordan, Kuwait, Qatar, United Arab Emirates, Oman, Saudi Arabia). The COD orders are send with ARAMEX.

    • Where can I get information about the campaigns?

      You can subscribe to our newsletter, so you will got inform our campaigns, new products and trends.

    • I am having a problem with your site. Who can I report to?

      You can get help by calling customer service line or sending a Whatsapp message to +90 542 424 40 51 for your problems and suggestions on our site.

    • Can i return my order?

      There is no right to return for abroad.

    • What is the shipping fee?

      The shipping fee will be calculated according to the country and city selected when you arrive at the payment stage for each order.

    • How can i use gift voucher?

      For no gift vouchers are not available for abroad.

    • How many days can I return the evening dress I bought?

      Returns and exchanges for our evening dress products are not valid for abroad.

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